Dev Partner premium support services

The package includes support that is designed to answer general questions, bug fixing warranty, development skills, and help merchants with product issues.
This product has a minimum quantity of 10

Dedicated professional support and consulting services provided by Dev Partner developers designed to help organizations and individuals find a quick and affordable solution during the project life cycle based on .net based platforms(Sitecore, SharePoint, nopCommerce, DotNetNuke, Umbraco). Experienced experts are available to answer questions, share best practices and help you solve problems quickly.

Dev Partner makes support easy with our premium support service offerings. We've got your back when you need it most.

General Terms
Guаrаnteed respоnse time 24 hours (1 business day)
Bug fix warranty * 5 business days
Permitted service requests (per contract term) unlimited
Languages English or Russian
Service level window (SLW) Monday-Friday
Excluding holidays
What is included and not included?
General questions
Configuration, installation and upgrade questions, optimization, etc
Development and customization questions  
Bug fixing  
Architectural advising  
Custom code review  
Support for third-party plugins and themes  
Underlying technologies (e.g. Windows, IIS, SQL Server)  
Complex customization queries *  

* - If you need some non-trivial customization or interested in a custom plugin, then request a quote.

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